Order online or by telephone. We aim to dispatch within 24 hours. At busy times, please allow 8-10 working days for delivery.

Shipping is currently Free for orders over £50.00 within the UK.

All orders are packaged with great care to ensure safe delivery.

Shipping Options:

1) UK Standard. Delivery is usually within 2-4 working days and costs starts at £2.00 per order

2) Europe. Delivery is usually within 4-8 working days and costs starts at £4.50

3) Rest of the world. Delivery is usually within 8-12 working days and costs starts at £10.50

Please note:

• All delivery timescales are subject to availability
• Your order may be delivered in separate parcels or by separate carriers
• We cannot deliver to PO Box addresses

Royal Mail Delivery Information:
Standard 1st Class Delivery Royal Mail may be unable to deliver your parcel as it may be too big for your letter box. We are able to put a note on non-recorded delivery parcels with instructions to leave with a neighbour or in a secure area such as a porch/shed*.

If there is nobody at the delivery address to receive the parcel, a calling card will be left at the property. You will then be able to contact your local sorting office to arrange a second delivery or collection.

Recorded Delivery:
If you have requested Recorded Delivery, Royal Mail are not able to leave the parcel without obtaining a signature - your parcel will be returned to your local sorting office and a calling card will be left at the property. Please contact us if you would like to know your Recorded Delivery tracking number - parcels can be tracked with this number online at www.royalmail.co.uk.

*Please note delivery instructions in the 'Comments' box during checkout.

Missing/Lost Parcels:
Royal Mail class a parcel as 'lost' if delivery has not been made within 15 working days. We will refund or replace orders that have not had attempted delivery 15 working days from our dispatch date (this date can be viewed in 'Your Account').

We will not refund for orders that have had an attempted delivery and been returned to your local sorting office following a calling card being left at the delivery address.

If an unclaimed parcel is returned to us, we are happy to re-dispatch the order following a second payment for delivery.

Can I cancel my order after it has been submitted? If your order has not been processed, ie. you cancel reasonably quickly after your order (two hours), we should be able to cancel it at no charge. If your order has been despatched, you will need to arrange sending the products back in good condition (unused and unopen) and you will be refunded minus the delivery/shipping costs.

Our Guarantee:
Every item we sell reflects our commitment to give you the best quality, service and value every time you make a purchase. If you are not satisfied with your product, for any reason, simply return it to us stating the reason within 30 days for a refund or exchange.

Making a Return by Mail:
Send your purchase and receipt to our Returns Department specifying whether you would like a refund or exchange.

Return address:
My Skin Care
35 Windsor Avenue,
Sutton,
Surrey,
SM3 9RR.